REFUND AND RETURNS POLICY
Thank you for choosing www.orangecrusherlab.com to purchase our manual citrus juicer. We are committed to providing you with high-quality products and excellent service. If you are not satisfied with your purchase, please refer to the refund terms below.
- Refund Policy
●Return Period: You have 30 days from the date you received the product to make a return request.
●Conditions: The returned product must be in new, unused condition and keep the original packaging and labels. We recommend that you keep the shipping receipt when returning the product. - Return Process
●Contact Us: Please contact our customer service team via email: silvershade@orangecrusherlab.com, stating the product you wish to return and the relevant order information.
●Get Approval: Our customer service team will provide you with a return authorization and instruct you on the address to return the product.
●Return the product: You need to return the product to the specified address at your own expense. It is recommended to choose a trackable mailing method to ensure the package arrives safely during the shipping process. - Refund Processing
●Once we receive the returned item and confirm that it is eligible for a refund, we will process your refund as soon as possible. The refund will be processed during our review process and is usually completed within 5 business days.
●The refund will be returned to your original payment method. - Exchange Policy
If the product you received is defective or damaged, please contact us as soon as possible. We will provide you with a replacement service based on the situation. - Disclaimer
We will not be able to process refund requests in the following situations:
●The product has been used or cannot be resold in a new state.
●The order exceeds the 30-day period for refund requests.
●Unauthorized returns. - Contact Us
If you have any questions or need further assistance, please feel free to contact us by email: silvershade@orangecrusherlab.com. We will serve you wholeheartedly.
Thank you for choosing www.orangecrusherlab.com, your satisfaction is our greatest pursuit!