FREQUENTLY ASKED QUESTIONS
Welcome to www.orangecrusherlab.com! We want to provide you with the best shopping experience. Here are some frequently asked questions and their answers to help you better understand our manual citrus juicers and the shopping process.
- How long does it take to process an order?
Typically, your order will be processed within 24 hours, especially on weekdays. Once processed, we will send a confirmation and tracking information via email. - How do I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track it through our designated courier website. - Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible by email at silvershade@orangecrusherlab.com. We will do our best to accommodate your request, but if the order has already been processed or shipped, we may not be able to make the change. - How do I return an item?
Please refer to our refund policy. You need to make a return request within 30 days of receiving the product. Please contact the customer service team via email at silvershade@orangecrusherlab.com for return instructions and authorization. - What if the product you received is defective?
If the product you received is defective or damaged, please contact us within 7 days of receiving the item. We will provide you with a solution for exchange or refund. - What are the payment methods?
We accept a variety of payment methods, including credit cards (VISA, MasterCard), debit cards, and PayPal. All payment information is processed through a secure payment gateway to protect your privacy. - How much is the shipping cost?
Shipping costs are calculated based on the total weight of the order and the shipping address. At checkout, you will see the estimated shipping cost, please refer to our shipping policy for details. - Does the company provide a warranty?
Yes, the purchase of the manual citrus juicer is covered by a 1-year manufacturer’s warranty, which ensures that the product can be repaired or replaced if there is any quality problem under normal use. Please contact us for further information. - Is there a membership or discount program?
We are currently offering special promotions and offers from time to time, so please follow our website and subscribe to our emails to get the latest information and discounts. - If I have any more questions, how can I get in touch?
If you have any other questions, please feel free to contact us via email at silvershade@orangecrusherlab.com. Our customer service team will help you as soon as possible.
Thank you for visiting www.orangecrusherlab.com, we look forward to providing you with quality products and services!